Policies and procedures

Before your first class

What to bring

Wear something comfortable that lets you move. Bring a water bottle and a yoga mat if you have one.

• Mat rentals are complimentary at Wicker Park
• Mat rentals are $2 at Oak Park, Elmhurst, Berwyn and Evanston
• Props are available at every studio, and we encourage you to use them

Arriving

Please arrive 15 minutes early. That gives you time to check in, put your things away, and settle onto your mat without rushing.

Booking

Book online in advance to secure your spot and save time at the desk. All five studios are cashless.

A few things worth knowing

• Try different classes and teachers until you find what suits you. The same style can feel completely different depending on who is leading it
• Use props, and modify poses whenever you need to
• Nobody expects you to know what you are doing. Tell your teacher it is your first class and they will look after you

Late cancel and no show

Please honor your reservations. Spots are limited, and a late cancellation usually means someone else missed out on the class.

Class package holders forfeit the class instead of being charged a fee.

This policy applies to both in studio and live stream classes. If technical difficulties prevent you from attending a live stream class, email us and we will sort it out.

Live stream classes

Booking

• Book your spot at least 5 minutes before the scheduled start time
• Log in at least 5 minutes early so you can check your sound
• Book a spot for each person attending

Cameras

We ask that you briefly turn your camera on to greet your teacher and the rest of the class. It is a small thing that makes the room feel like a room. Teachers may remove students from the session if refusing to show on camera compromises the safety or integrity of the class.

Getting set up

Install the Zoom app if you are joining on a phone or iPad. No installation is needed on a computer.

Add these addresses to your contacts so our emails do not land in spam: recordings@api.mb-zoom.com, confirm@api.mb-zoom.com and reminders@api.mb-zoom.com.

Recordings

Memberships

Minimum term

All memberships have a two month minimum. After that you can cancel any time with 30 days' notice.

Cancelling

Complete the cancellation form on our website at least 30 days before your next payment date. Memberships cannot be cancelled in person or over the phone, so please use the form.

Cancellation form

Freezing your membership

All freeze requests must be submitted through the form on our website. We cannot process them in person or by phone.

Freeze request form

Payment

A valid credit or debit card must stay on file at all times for any membership on autopay.

Refunds

We do our best to look after our students, but we operate under a strict no refund policy.

• If you are unable to use your classes, we may offer a package extension as a gesture of goodwill
• If something prevents you attending an event, you may be eligible for account credit, provided the event was not sold out

Account credits and extensions are not guaranteed and are reviewed case by case.